348 Privacy Policy — Our Commitment to Protecting Your Data
The security of your personal data is our top priority at 348. This policy clearly outlines what information is collected, why it is collected, and how it is kept secure.
Last Updated: 2024
What Information We Collect
To provide services on the 348 platform, certain necessary information is collected from users. Details on the types of information collected are outlined below:
Account Information
- Name, mobile number, and date of birth provided at registration.
- National ID or other government-issued document details for identity verification.
- Account login history and security-related information.
Payment & Financial Information
- Transaction records via bKash, Nagad, or Rocket (BDT / ৳).
- Deposit and withdrawal amounts, dates, and methods.
- Full payment account numbers are not stored; only transaction identifiers are retained.
Device & Browser Information
- IP address, device type, operating system, and browser version.
- Platform access times, page visit patterns, and session data.
- For mobile users, information about network type and connection quality.
Data Usage Purpose & Cookie Policy
- Managing your account and verifying your identity.
- Processing transactions and ensuring financial security.
- Improving platform services and enhancing the user experience.
- Preventing fraud and unlawful activity.
- Providing customer support.
- Sending notifications about bonuses and promotional offers (subject to consent).
348 uses cookies on its platform to enhance your browsing experience. Essential cookies are used to maintain login sessions and ensure security. Analytical cookies help us understand how the platform is being used. You can manage cookies through your browser settings, though disabling certain cookies may limit some platform functionality.
Data Retention, Security & Third Parties
Data Retention Period
348 retains your data only for as long as necessary. Data is kept while your account is active. Following account closure, transaction records may be retained for a specified period to meet legal obligations.
Security Measures
All data is stored on encrypted servers. SSL encryption is used during all communications. Regular security audits are conducted to prevent unauthorized access.
Sharing Data with Third Parties
348 does not sell your information to third parties. Data may be shared on a limited basis in the following circumstances:
- For payment processing (bKash, Nagad, etc.) solely to complete transactions.
- In response to lawful requests from law enforcement authorities.
- With relevant authorities for fraud prevention.
Your Rights — Access, Correct, Delete
As a 348 user, you have the following rights over your own data:
You may request to view the data 348 holds about you at any time. Submit a request to the support team and the information will be provided upon verification.
If any of your information is incorrect, you can request a correction. Data can be updated through your account settings or by contacting support.
After closing your account, you may request deletion of your personal data. Your data will be removed unless retention is required by law.
Policy Updates & Contact
348 may update this Privacy Policy at any time due to changes in technology or applicable law. If significant changes are made, a notification will be sent to your registered mobile number. The "Last Updated" date at the top of the policy always reflects the most recent revision. Continued use of the platform constitutes your acceptance of the updated policy.
For any questions, complaints, or requests regarding your data, please contact the 348 support team:
Email: [email protected]
We aim to respond within 48 hours. For sensitive privacy matters, assistance is provided following identity verification.
For more information, visit our Terms & Conditions Also visit this page.